SugarCRM Resources

  • SugarCRM Documentation (CE / PE / EE)
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Customer Relationship Management

From pre-sales activities to post-sale customer support, Customer Relationship Management systems have quickly become a required component of the business application stack. Critical for sales people and executives for managing the sales process and sales pipeline and a necessity for effectively managing the relationships with your customers, CRM systems can quickly add value to any organization. If you haven't yet implemented a CRM system, it's only a matter of time before you do. As you contemplate what to consider, you'll want find a solution that is flexible and robust, yet not overly complex. Often times these solutions can be over-engineered, resulting in long learning curves and unjustified expense. With NEPO, we have chosen to base our system on the very popular open source solution from SugarCRM. With a solid foundation for which to launch, we can customize a solution that fits your company's specific needs. Lead management, pipeline development, sales forecasting, marketing campaigns, case management and much more, coupled with unparalleled usability and an extensive SugarCRM community, NEPO's hosted CRM solution will be an obvious choice for your business.... Oh, and if you have already implemented a solution, ponder these thoughts anyway and determine whether it's time to re-evaluate your initiatives.

Features:

Here are just a few of the features offered with SugarCRM:

  • Sales Force Automation
  • Customer Support
  • Marketing Management
  • Dashboards / Reports
  • Project Management
  • Quotes / Contracts
  • Workflow Management
  • Outlook Sync
  • Customer Self-Service
  • Large Module Library
  • Mobile
  • Document Management
NEPO CRM Offerings:
  • On-Demand - If you're organization is looking for a turn-key, hosted solution for you CRM needs, NEPO Systems offers  convenient monthly hosted services starting at just $10 per month. With NEPO's secure hosting infrastructure and Sugar's value-added extensions, we can help your organization quickly launch a CRM solution to handle your sales, marketing and customer support initiatives.
  • Professional Services - If your organization is looking for development, customization or support expertise for your on-site SugarCRM installation, NEPO can offer dedicated development support on a project on contract basis, as well as long-term maintenance contracts to cover on-going support.
  • Consulting - If your organization is looking to research and evaluate the many CRM options, let NEPO do the dirty work for you by defining your needs and aligning you with the appropriate open source solution.

For more information, please call us at 571-766-0000, or fill out this form further describing your needs.